Refund Policy

1. Our Commitment

At Escobar Digital Group, client satisfaction is not just a goal — it is a standard we hold ourselves to every single day. We are committed to delivering real, measurable results on time and at a level of quality you can be proud of. This policy explains when and how refunds can be requested.

2. 7-Day Satisfaction Guarantee

New clients are eligible for a full refund within 7 calendar days of their service start date. If for any reason you are not satisfied with how we are approaching your project, simply send us an email explaining the situation and we will process your refund within 10 business days. No questions asked during that window.

3. When a Refund Is Applicable

• The service was not started within the agreed timeframe due to a failure on our end.
• A deliverable had a significant technical defect that was not resolved after 3 documented revision attempts.
• A duplicate or incorrect charge is confirmed by bank statement.
• The client cancels within the 7-day guarantee period of their first billing cycle.

4. When a Refund Does Not Apply

• Cancellations made after the 7th day of the current billing cycle, regardless of whether the services were used.
• Dissatisfaction with paid traffic campaign performance, since results are influenced by external market variables beyond our control.
• Creative or strategic changes requested by the client after materials have been reviewed and approved.
• Delays caused by missing information, late approvals, or restricted access from the client side.
• One-time project plans where execution has already begun.

5. How to Request a Refund

Send an email to contato@theescobardigital.com with the subject line “Refund Request.” Please include your full name, the date you signed up, a brief explanation of your reason, and proof of payment. Our team will get back to you within 2 business days to review and resolve the request.

6. How Refunds Are Issued

Approved refunds are returned through the same payment method used at sign-up. Depending on your bank or card provider, the credit may take between 5 and 15 business days to appear after approval.

7. Disputes

If a concern cannot be resolved through our support channel, clients may escalate the matter to the appropriate consumer protection authorities. Escobar Digital Group is fully committed to working toward a fair and timely resolution in every case.